Frequently Asked Questions (FAQ)

If you've got any questions about our services, hopefully you'll find the answers you want below. These are some of the questions we get asked most often, so, in an effort to help you further, we've compiled a list of them below. If you're still left wondering, you can always give us a call FREE on 0800 689 047, drop an email to info@scullymaids.com, follow us on Twitter or post to our Facebook page. The links are all on our Contact Us page.

Q. HOW MUCH DO YOU CHARGE & WHY ARE THERE NO PRICES ON THE SITE?

A. Because every customer and their requirements are different, it's impossible to quote a realisitic figure without speaking to you first. When you first enquire, we'll arrange a convenient time for a member of our team to visit you at your property. From there we can hear what you want, how often and any special requirements you may have (allergies, surface restrictions, etc). You also have the opportunity to asked any questions of us as a company. We can usually give you a price there and then. We don't charge 'per hour' or 'per room', we'll give you a flat fee based on your requirements. You'll be under no pressure or 'hard sell' to say Yes or No, we'll simply leave it with you and you can let us know when you're ready.

Q. DO YOU USE GREEN PRODUCTS?

A. Wherever possible, we will always use environmentally-friendly products. It's a huge part of our ethos and we're proud to work this way. We are aware that sometimes it's not also possible or requested, so we're flexible enough to adapt to your needs.

Q. I HAVE PETS - IS THAT A PROBLEM?

A. It certainly is not! We love animals! We'll make every effort to work around your pets with as little distription to you, and them, as possible. For a small additional cost, we also offer a dog-walking service so you can come home to a clean house and a happy dog.

Q. HOW MUCH DO YOU CHARGE FOR IRONING?

A. Ironing is much more straight-forward. Unlike most companies that will charge you per item with extras for bedding, etc. Scully Maids believe in the simple approach. Like the clothes we iron, our prices are flat. If you want us to do your ironing, we'll supply you with a Scully Maids Laundry Bag which you can then fill with your items. Most of our customers can get up to 40 items in the bag. If you only wear socks, it'll be a lot more. We charge £18 per bag and that includes FREE local pick-up and drop-off at a mutually convenient time. As standard we offer a 48-72 hour turnaround. If you need it returned sooner than that then there is a small charge. It's also worth noting that all your ironing will be done in a smoke-free, pet-free environment.

 

At certain times of the year we also run special offers on ironing, so keep an eye on our website, Twitter and Facebook pages for more details.

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